“The Surprise Fire Medical Department (SFMD) recently implemented online recruiting for its Civilian EMS and Firefighter positions. This online approach is very different from the traditional style of in-person written exams and multiple in-person oral boards. The SFMD surveyed the market for a business partner to assist them and decided to go with FPSI. The team knew this process would be complicated for everyone involved because it was new. The team also knew that achieving our local HR requirements would take a great partner.
FPSI was that partner for the SFMD. From the first meeting, Stacy and her team laid out realistic timelines and roadmaps to ensure we met all local demands and maintained compliance with the FPSI standards. In addition, Stacy and the FPSI team set up a test portal so our team could experience what the candidates would see on test day. The portal was straightforward, and the video quality was very clear. One of the most impactful things the FPSI team did for the SFMD was to ensure all the candidate invitations had been delivered. Previously this was the responsibility of the SMFD. Reassigning this task freed up a ton of staff time.
The FPSI team continued to monitor candidate activity after the invitations were delivered. This continued monitoring allowed the SFMD to remind people to get in and complete their exams and interviews. The SFMD seems to lose multiple candidates during this portion of the process. These constant reminders help increase participation in the process. FPSI also followed up with the SFMD team throughout the process to ensure the team didn’t need anything. Their attention to detail was top-notch. If the department continues to conduct online testing, FPSI will be the SFMD’s partner for the foreseeable future.”
Brenden Espie, Fire Chief
Surprise Fire-Medical Department, AZ
“The staff at FPSI are so helpful and responsive. Their products and services are top notch, but their support puts them above and beyond the competition.”
Stephanie Glass, Deputy Director
Central Pierce Fire & Rescue, WA
“I wanted to give you and your company some props. Since we have implemented your test to our applicants, we have had a 100% pass rate at the police academy. Your expertise has greatly contributed to this accomplishment and I appreciate it! Hopefully this trend continues! I feel like the test that was designed really measures a person’s ability to make sound decisions and demonstrates their ability to apply common sense! Great job to you and your team and thank you!”
David Langlais, Lieutenant
Horry County Police Department, SC
“I have been dealing with FPSI for a number of years and have found them very easy to deal with and they respond quickly to any questions that I have. I’m most impressed with their turn around time with the exams whether we do in person exams or online. We did our own testing for a number of years which seemed to be working fine, but we felt that we were missing out in the interview process on the real personality and work ethic of the candidates. We did website searches for firefighter tests and found that FPSI was offering the WSI and realized that would be a real benefit to us when we interview candidates. We also talked to several other agencies that use FPSI and found that they were pleased with the product and results. We were looking for credibility in our test process and FPSI fit the bill!”
Dave Cook, Fire Chief
Albany International Airport Fire Department, NY
“FPSI is extremely convenient to work with and staff members are extremely responsive. Use of the online test saved my agency a significant amount of time and resources on the testing process. The products and services I received from FPSI were extremely professional.”
Julie Walker, Human Resources Manager
West Pierce Fire & Rescue, WA
“FPSI helped make our recruitment so much easier! The testing was professional, easy to access and the results were fast and thorough.”
Samantha Hoffman, Deputy Chief
Caledon Fire & Emergency Services, ON, Canada
“Very professional organization! Extremely responsive on the front and back end of the testing.”
Ian Toms, Assistant Chief
Raleigh Fire Department, NC
“From start to finish the process was well explained and thorough. Customer service was excellent and highly responsive. I will definitely utilize FPSI’s services again in the future.”
Daniel Schaffener, Fire Chief
Robbinsville Township Fire Department, NJ
“Thanks for the fantastic service!”
Justin Mulcahy, Captain
Vancouver Fire Rescue Services, BC, Canada
“FPSI continues to provide a quality service with great customer support. They have been a vital part of our hiring process.”
Jennifer Traux, Fire Department Administrative Assistant
City of Rapid City, SD
“The online testing was awesome, convenient and progressive. FPSI staff were wonderful to work with. We needed to move forward due to retirements and losing staff and we didn’t know how long orders for social distancing and large groups would be, so I decided to move forward with the support of my commission. After the exam, it only took 2 days to receive the results. Simple process. I questioned those that tested and had moved forward and they loved testing in their homes and were able to concentrate and not be in a testing environment. Overall I thought it went smooth and effortless. I would certainly use them again. I’m happy we decided to test online!”
Jodi DeStefanis, Civil Service Director
City of Massillon, OH
“The online test made it very convenient in our current covid environment. We will continue to use this testing process in the future.”
Ryan McConaghie, Deputy Chief
Sandy City Fire Department, UT
“FPSI is great to work with! They are reasonable and responsive and provide excellent customer service to us – not to mention a quick turn-around when circumstances arise. Thanks for all you do!”
Diana Clendenin, Human Resources Generalist II
City of College Station, TX
“We are very pleased with results received from the written test. The test by far was well accepted by candidates and delivered a diverse list of candidates. Thank you!”
John M. Looney, Battalion Chief
Wilmington Fire Department, DE
“I am pleased with the overall experience. The customer service is second to none.”
Brian Lowe, Assistant Chief of Training
Murfreesboro Fire Rescue Department, TN
“FPSI was able to provide us with a very custom hiring process that met our needs and exceeded our expectations! In addition to program development, FPSI employees were very easy to work with and even made site visits on short notice to assist in ensuring all parts of the process were handled correctly. The District found FPSI pricing to be very responsible and adaptive to our own internal constraints.”
Robert Abbott, Fire Chief
Lake Travis Fire Rescue, TX
“I am very satisfied with FPSI’s testing products and especially the service! I have been a customer for about 10 years now and have never had any issues on placing any orders, getting shipments and paying invoices. I plan on continuing to use FPSI in the future!”
Mike Happer, Assistant Chief
Goshen Fire Department, IN
“This was our first time using FPSI services. We used the online Firefighter entry level test. I had a smooth and seamless experience. Very responsive staff.”
Regina Sickels, Human Resources Analyst
City of Vacaville, CA
“…..My experience with FPSI has been fantastic! I have no complaints at all and after working with IPMA-HR, I find FPSI many times easier to work with while still maintaining test integrity.”
Jay Wood, Division Chief
Mid-Columbia Fire & Rescue, OR