All TPM STUDY GUIDE and/or PRACTICE TEST ORDERS will be processed and mailed via the postal service WITHIN 48 HOURS of payment. You will receive an email confirmation but NO tracking information as we MAIL orders via First Class Mail ONLY!! The US postal service delivers most large manila envelopes within 3-5 days (rural locations may take longer). These items are NOT downloads!
When filling out the billing/shipping information on the checkout page, make sure your address is complete and accurate AND that you are allowed to receive mail at the shipping location you request!
GOOGLE CHROME IS REQUIRED TO PLACE ORDERS ON OUR WEBSITE AS THIS WILL ENSURE ITEMS ADD TO THE SHOPPING CART CORRECTLY! PLEASE DOWNLOAD GOOGLE CHROME TO USE AS YOUR INTERNET BROWSER IF YOU CURRENTLY DO NOT USE IT.
Paying for the Order:
Once you’ve chosen the desired TPM and/or Practice Test, please add your item(s) to the shopping cart and click on the purple checkout button. On the checkout page you must enter your billing and shipping information in order for your credit card to submit correctly AND for your materials to be shipped to the correct place. When finished, check the box ““Proceed to PayPal” button to be directed to the PayPal site. You will then be given the option to login and pay with your PayPal account* or checkout as a PayPal Guest with credit card.**
*Paying with PayPal Account–Follow the PayPal instructions. Once payment is submitted through your PayPal account, you will be automatically redirected back to the FPSI “Order Received” checkout page to view your order details.
**Paying as Guest on PayPal–Follow the PayPal instructions. Once payment is submitted as a guest, it is extremely important that you click on the blue “Return to Fire & Police Selection, Inc.” link on your PayPal receipt page in order to redirect back to the FPSI “Order Received” checkout page to view your order details. If you need to print your PayPal receipt, please right click on the print receipt link and open it in another browser so you do not lose access to the FPSI order details.
FPSI will not give refunds and is not responsible if YOU DID NOT follow the instructions OR IF YOUR hardware, software, browser, internet carrier, tablet AND/OR smartphone cannot support the ordering process.
Online Practice Tests
Some of our downloadable guides are also available as online practice tests. If you are interested in taking any test online, please go to the online test section of the FPSI website.
If You Need Help…
If you have questions or need help with an order, please email: firstname.lastname@example.org