The Surprise Fire Medical Department (SFMD) recently implemented online recruiting for its Civilian EMS and Firefighter positions. This online approach is very different from the traditional style of in-person written exams and multiple in-person oral boards. The SFMD surveyed the market for a business partner to assist them and decided to go with FPSI. The team knew this process would be complicated for everyone involved because it was new. The team also knew that achieving our local HR requirements would take a great partner.
FPSI was that partner for the SFMD. From the first meeting, Stacy and her team laid out realistic timelines and roadmaps to ensure we met all local demands and maintained compliance with the FPSI standards. In addition, Stacy and the FPSI team set up a test portal so our team could experience what the candidates would see on test day. The portal was straightforward, and the video quality was very clear. One of the most impactful things the FPSI team did for the SFMD was to ensure all the candidate invitations had been delivered. Previously this was the responsibility of the SMFD. Reassigning this task freed up a ton of staff time.
The FPSI team continued to monitor candidate activity after the invitations were delivered. This continued monitoring allowed the SFMD to remind people to get in and complete their exams and interviews. The SFMD seems to lose multiple candidates during this portion of the process. These constant reminders help increase participation in the process. FPSI also followed up with the SFMD team throughout the process to ensure the team didn’t need anything. Their attention to detail was top-notch. If the department continues to conduct online testing, FPSI will be the SFMD’s partner for the foreseeable future.