Human Relations & Critical Incidents
As a way of ensuring that your company officers possess the human relations skills required to successfully supervise employees and respond to various public safety calls, consider incorporating our validated emotional intelligence (EQ) items into your promotional written test.
FPSI worked with Company Officers who identified actual critical incidents a candidate is likely to face on the job, requiring strong human relations skills. Including these items in the promotional written test allows departments to measure abilities such as:
- The ability to maintain patience, tact, and courtesy when dealing with crew members and the public.
- Effective teamwork techniques, including skills to accept, understand, and follow orders, work and live harmoniously with co-workers, and consistently follow through on routine or specially assigned duties.
- Decision-making ability to carry out assignments effectively with minimal supervision.
- The ability to work with a variety of people from various backgrounds and ranks.
- The ability to be committed to the department and its core values and mission, with dedication to fellow firefighters and fire officers.
- The ability to demonstrate truthfulness to self and others, even in the face of severe consequences.
- The ability to be consistent and reliable in behaviors, principles, values, ethics, and morals.
- Willingness to remain calm under pressure or heavy workloads, and to make sensible decisions when it counts.
- The ability to maintain respect for others’ emotional needs following a crisis.
- The ability to uphold honesty and integrity on and off duty.
- The ability to maintain respect for deceased victims and their family members.
- The ability to represent the department’s public image with professionalism.
- Willingness to be resourceful, goal-oriented, and proactive in bringing tasks to completion.
- The ability to maintain discipline, morale, and respect among subordinates.
Fire Promotional Testing Services
After numerous requests from clients, FPSI developed an assessment package for selecting candidates for officer-level ranks. As one of the leading fire department promotional testing companies in the public safety industry, we built this package to meet the rigorous demands departments face when evaluating leadership candidates. The Fire Promotional Assessment includes a job analysis package, multiple-choice written test, three assessment exercises, assessor training materials, and assessment center administration guides.
Everything needed to conduct an examination for this critical position is included. This package has been used by departments recruiting Fire Captains, Fire Lieutenants, and Battalion Chiefs. Whether your department needs a Fire Lieutenant promotional test or an exam for a senior command role, our fire promotional testing services are built to deliver results.
The Fire Promotional Assessment package features:
- A job analysis package to identify and document the critical knowledge, skills, and abilities needed to succeed at an officer-level position.
- A written test based on the most widely used sources (IFSTA manuals and Incident Command Systems).
- Assessment exercises designed to evaluate critical abilities such as leadership, judgment, communication, interpersonal skills, and incident command.