You will ORDER your Candidate Orientation Guide, on the following page, depending on the department you are applying with. Please be sure you choose the correct guide according to the department requirements before you pay! All orientation guides are ONE-TIME “INSTANT DOWNLOADS” and will appear on the FPSI “ORDER RECEIVED” page with your order details (not on PayPal, in an email, or shipped).
Please print this page when possible to follow the step-by-step instructions on how to get your download! You must understand the instructions, read them thoroughly, and agree to the terms below before purchasing and downloading any of our Candidate Orientation Guides. This will ensure that you receive your download link for your guide properly on the order received page. Thank you for your cooperation!
STEP 1) Software and Browser Requirements
You must have compatible software to download the guide which is an Adobe Acrobat .PDF DOCUMENT. For PC’s with Windows you will need the latest version of Adobe Acrobat Software. For iMacs, iPhones, tablets and other devices you will need the Adobe Acrobat Reader App. Be sure the computer or device you are using has the correct software or reader BEFORE you submit payment! Also note, some older computers, iMacs, and devices don’t process the .pdf download properly so be sure you have updated/compatible hardware, software, or the reader!!
Click below if you need the software or reader for your computer, tablet or device:
GOOGLE CHROME IS REQUIRED TO PURCHASE ANY OF THE GUIDES FROM OUR WEBSITE! PLEASE DOWNLOAD GOOGLE CHROME TO USE AS YOUR INTERNET BROWSER IF YOU CURRENTLY DO NOT.
STEP 2) Paying for the Downloadable Orientation Guide
- Add desired guide to your shopping cart.
- Click the “Proceed to Checkout” button.
- On the checkout page, enter billing and shipping information for your credit card to process correctly.
- Check the small box after “I’ve read and accept the terms & conditions“.
- Click the “Proceed to PayPal” button to be directed to the PayPal site. You will then be given the option to login and pay with your PayPal account* or checkout as a PayPal Guest with credit card.**
*Paying with PayPal Account—Follow the PayPal payment instructions. Once payment is submitted through your PayPal account, you will automatically be redirected back to the FPSI “Order Received” checkout page to access your downloadable guide per Step 3 below. You will be emailed a transaction receipt.
**Paying as Guest on PayPal–Follow the PayPal payment instructions. There are different tabs to pay with a debit or credit card, so please pay close attention to the one you choose to submit payment. Once payment is submitted as a guest, it is EXTREMELY IMPORTANT that you click on the BLUE “Return to Fire & Police Selection, Inc.” LINK that appears in the top/middle area of your PayPal receipt page (do not hit the back arrow or the redirect button!!!).
YOUR GUIDE WILL NOT BE ON THE PAYPAL SITE…YOU MUST RETURN TO THE FPSI SITE BY CLICKING ON THE ABOVE MENTIONED LINK. This will redirect you back to the FPSI “Order Received” page to access your downloadable guide per Step 3 below. AGAIN, the guide will NOT appear on the PayPal website, only on the FPSI website so you MUST return to it per the “Return to Fire & Police Selection, Inc. link”. You will be emailed a transaction receipt but not the guide. If you need to print your PayPal receipt, please right click on the print receipt link and open it in another browser. PLEASE CAUTION–if you click the “print receipt” button and do NOT OPEN THE LINK IN A SEPARATE BROWSER TAB, YOU WILL LOSE your link to redirect back to the FPSI Order Received page AND LOSE ACCESS TO YOUR DOWNLOADABLE GUIDE!
STEP 3) Downloading the Orientation Guide
- Once you’ve returned to the FPSI Order Received checkout status page, your one-time instant download will be a blue link in your order details under the name of the guide that you ordered (not on the PayPal receipt page).
- Your download link will look like this example: Download file: NFST Candidate Orientation Guide. Remember, orientation guides are not emailed, shipped, or located on the PayPal website as they are located on this checkout status page only!
- Click on your blue guide link. Your Adobe Acrobat .PDF DOCUMENT GUIDE will either open up automatically in a separate browser tab OR it will appear as a file to download on the bottom left corner of your screen. Please pay attention to how the file opens!
- After you open the file, you will need to save it on your desktop or print it out. DO NOT CLOSE THE CHECKOUT STATUS PAGE, BROWSER, OR FILE without saving or printing your GUIDE FIRST as you will not have access to the file again!!
If You Need Help…
If you have questions or need help with an order, please email firstname.lastname@example.org. IF YOU CANNOT FIND YOUR BLUE LINK ON YOUR ORDER RECEIVED PAGE PLEASE CONFIRM YOU LEFT PAYPAL AND RETURNED TO FPSI BY CLICKING ON THE “RETURN TO FIRE & POLICE” LINK SO YOU CAN RETURN TO YOUR ORDER DETAILS ON THE FPSI PAGE…PLEASE EMAIL HELP@FPSI.COM ASAP (OR CALL 916.294.4242 X123) IF YOU DID NOT DO THIS AND LOST THE LINK. DO NOT CLOSE THE CHECKOUT/ORDER RECEIVED PAGE BEFORE YOU EMAIL OR CALL. This will ensure FPSI Support can assist you with your order. ALSO, PLEASE DO NOT DISPUTE YOUR CHARGE IN PAYPAL…WE MAKE CONTACTING US VERY ACCESSIBLE AND WE WILL RESOLVE YOUR ISSUE. Please know, if you place an order on the weekend, there may be a delay in supports assistance.
FPSI will not give refunds and is not responsible if YOU DID NOT follow the instructions OR IF YOUR hardware, software, browser, internet carrier, tablet AND/OR smartphone cannot support a PDF download.